E-mail Policy


All e-mail services made available by True Com are provided on an “as is” basis without representations, warranties or conditions of any kind, and the customer acknowledges and agrees that True Com  shall have no responsibility for, or liability in respect of, any aspect of the services, including without limitation for any lost or damaged data or any acts or omissions of True Com . As storage space is limited, some messages may not be processed due to space constraints or message limitations.

E-mail is provided to individuals and for personal use only. Any unauthorised commercial use of the service, or resale of the service is expressly prohibited

Storage Time

E-mails will be stored on the True Server for a maximum time of 90 days. Take note that it is you own responsibility to manage and back up past e-mails. True Com has the right to change the storage period from time to time. Therefore, we greatly recommend users using POP as the way to connect with the e-mail system, rather that IMAP. Using IMAP will cause e-mails to be deleted from the user’s personal system when they expire on the servers.

Prohibited Attachments

In an effort to protect users against virus and spam attacks the sending or receiving of the following attachments are prohibited:

Take note that it not good practice to send documents in these formats. Further, although it has become common practise to send file attachments with e-mail messages, e-mail was never intended for this purpose We recommend that large documents and documents containing sensitive information rather be sent and received via facilities like “drop box” or FTP.


While True Com works hard to deliver all legitimate mail to a user’s inbox, it is possible that some legitimate messages may be marked as spam. True Com does not accept “whitelisting” requests from bulk senders, and we cannot guarantee that all your messages will bypass our spam filters.

Spam and Bulk Mail

Do not use the truenw.co.za, truevb.co.za or nwisp.co.za (or any other domain hosted by True Com – hereafter named True Domains) to distribute spam or unsolicited commercial mail. You are not allowed to use True domains to send unsolicited communication in terms of section 45 of the Electronic Communications and Transactions Act (Act 25 of 2002) (ECTA), as read with section 11 of the Consumer Protection Act (Act 68 of 2008) (CPA) or alternatively, as the case may be, Section 69 of the Protection of Personal Information Act (Act 4 of 2013) (POPIA)

You are not allowed to automate True domain interfaces, whether to send, delete, or filter e-mails, in a manner that misleads of deceives users.

Spam can be reported on various ways – find the relevant information at the following link: http://ispa.org.za/spam/extracting-headers/

Useful Tips when sending legitimate e-mails

Malware, Fraud, Phishing, and other Deceptive Practices

Don’t use True Domains to transmit viruses, malware, worms, defects, Trojan horses, corrupted files, or any other items of a destructive or deceptive nature. In addition, don’t distribute content that harms or interferes with the operation of networks, servers, or other infrastructure belonging to True Com or others. You may not access another user’s True account without their explicit permission. Do not use True Domains to trick, mislead, or deceive other users into sharing information under false pretences. Don’t phish for user’s data such as login information, passwords, financial details, or use True Domains as part of a scheme to defraud others.

Child Safety

True Com  has a zero-tolerance policy against child sexual abuse imagery. If we become aware of such content, we will report it the relevant organisation as required by law. We may also terminate your account.
The following link may also be useful in protecting minors:


Do not use True Domains to harass, intimidate or threaten others. Anyone found to be using True Domains for these purposes may have their account disabled.

Illegal Activity

Keep it legal. Do not use True Domains to promote, organize, or engage in unlawful activities.